Customer Care:
Your Questions, Answered

Frequently Asked Questions

Are Régénère products clean?

Yes! We are committed to the highest standards in clean beauty. Régénère products are free of phthalates, sulfates, parabens, artificial colors or fragrances, alcohol, mycotoxins, environmental toxins, and heavy metals, making them gentle on sensitive skin. They are safety- and toxicity-tested and adhere to FDA and ISO regulations and guidelines. You can learn more on our [Clean Beauty Standard] page.

Yes! We are committed to the highest standards in clean beauty. Régénère products are free of phthalates, sulfates, parabens, artificial colors or fragrances, alcohol, mycotoxins, environmental toxins, and heavy metals, making them gentle on sensitive skin. They are safety- and toxicity-tested and adhere to FDA and ISO regulations and guidelines. You can learn more on our [Clean Beauty Standard] page.

Where are Régénère products made?

Our formulations are custom-made to order based on your skincare questionnaire answers in Santa Clara, CA, USA. Our lab is a GMP-Certified facility.

Our formulations are custom-made to order based on your skincare questionnaire answers in Santa Clara, CA, USA. Our lab is a GMP-Certified facility.

Régénère is customized, so how does it work?

When you place your first Régénère order, we will email you a questionnaire link within 24hrs. This is a brief quiz that includes the upload of photos of your skin (it only takes about a minute to complete). From there, our team of aestheticians in Santa Clara, CA will assess your photos and questionnaire answers to formulate your custom bottle of Régénère. This takes up to 14 days as we hand-select your unique blend of peptides for optimal results.

For subsequent orders, you have the option to repeat your initial custom formula, or take a re-assessment quiz if your skincare needs have changed over time.

When you place your first Régénère order, we will email you a questionnaire link within 24hrs. This is a brief quiz that includes the upload of photos of your skin (it only takes about a minute to complete). From there, our team of aestheticians in Santa Clara, CA will assess your photos and questionnaire answers to formulate your custom bottle of Régénère. This takes up to 14 days as we hand-select your unique blend of peptides for optimal results.

For subsequent orders, you have the option to repeat your initial custom formula, or take a re-assessment quiz if your skincare needs have changed over time.

What does the ordering process look like?

Once your order is placed, we'll email you a short a skincare questionnaire within 24hrs. Once you complete your questionnaire (takes about 1 minute!), our aesthetics team will start formulating your custom version of Regenere, which takes up to 14 days. Once shipped, your order will be with you in 5-8 business days!

Please note - until your skincare questionnaire is completed, we cannot start formulating your serum.

Once your order is placed, we'll email you a short a skincare questionnaire within 24hrs. Once you complete your questionnaire (takes about 1 minute!), our aesthetics team will start formulating your custom version of Regenere, which takes up to 14 days. Once shipped, your order will be with you in 5-8 business days!

Please note - until your skincare questionnaire is completed, we cannot start formulating your serum.

How does Régénère fit into my skincare routine?

We recommend using Régénère in the evening, on a freshly washed face, before applying moisturizer. For most skincare routines, Régénère is the perfect complement. For specific questions on product or ingredient interactions, always consult with your dermatologist.

We recommend using Régénère in the evening, on a freshly washed face, before applying moisturizer. For most skincare routines, Régénère is the perfect complement. For specific questions on product or ingredient interactions, always consult with your dermatologist.

How can I be the first to know about new products?

At the bottom of this webpage is a subscription box. Simply enter your name & email address to sign up, and we’ll keep you updated on all the latest offers, blog posts, new product launches, and more!

At the bottom of this webpage is a subscription box. Simply enter your name & email address to sign up, and we’ll keep you updated on all the latest offers, blog posts, new product launches, and more!

How can I contact Régénère?

We would love to hear from you! Send an email to hello@regenere.com or fill in the contact form on our [Contact Us] page.

We would love to hear from you! Send an email to hello@regenere.com or fill in the contact form on our [Contact Us] page.

Contact Us